Privacy Policy

About our privacy policy

More Natural cares about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by More Natural. The effective date for the validity of these conditions is 22/06/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, the contact details can be found at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Web Store Software

Shopify

Our web store is developed with Shopify software. Personal data that you make available to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. shopify reserves the right to share collected data within its own group in order to further improve the service.

Shopify

Our webshop has been developed with Shopify software, we have chosen Anders Shopify for our web hosting. Personal data that you make available to us for the purpose of our services will be shared with this party. Otherwise Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Otherwise, Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

 

Email and mailing lists

MailChimp

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read.MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.

Shopify

We use the services of shopify for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Shopify doesn't have access to our mailbox and we keep all our email traffic confidential.

Payment processors

Shopify

We use the Shopify platform to handle (part of) the payments in our webshop. Shopify processes your name, address and residence information and your payment information such as your bank account or credit card number. Shopify has taken appropriate technical and organizational measures to protect your personal data. Shopify reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Shopify's services for which they engage third parties. Shopify does not store your data for longer than permitted by law.

Ratings

WebshopKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of the service, for which we have given permission to WebwinkelKeur. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

DPD

When you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DPD. DPD only uses this data for the purpose of executing the agreement. In the event that DPD engages subcontractors,  DPD also makes your data available to these parties.

Invoicing and accounting

MoneyBird

For our records of our administration and accounting we use the services of MoneyBird. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected, MoneyBird has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use.MoneyBird is obliged to observe secrecy and will treat your data confidentially. MoneyBird does not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of the data processing

General purpose of the processing

We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to – other than on your

request – to contact you at a later time, we ask your explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Information collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigation

In some cases, More Natural can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by the law.

Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a request to be forgotten we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.

Inspection right

You always have the right to inspect the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Right of correction

You always have the right to have the data that we process (or have processed) that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to it, have it performed by another party. You can make a request to that effect to

our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address known to us. In all likelihood, we can no longer continue to provide the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In appropriate cases, you have the right to object to the processing of your personal data by or on behalf of More Natural. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookie

Google Analytics

Cookies are placed via our website from the American company Google, as part of the "Analytics" service. We use this service to keep track of and get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to Privacy Policy

We reserve the right to change our privacy policy at any time.However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Contact details More Natural

Lime oven 9, 9351 NP LEEK Netherlands E= info@morenatural.nl

Privacy

At Møre, everyone is special and important, including your privacy. From May 25, 2018, the General Data Protection Regulation (GDPR) will come into effect and the current rules and laws regarding privacy have changed. This means a new privacy policy.

The most important changes in a row:

    • Easier to manage and adjust your settings in your account.
    • Our privacy policy explained clearly and more clearly.
    • More insight into which data we collect why and for how long.
    • More rights with regard to your personal data.

If you share your data with us, we will use it to help you even better and faster with all the steps surrounding your purchases and to keep you informed of, among other things, our promotions and events. We naturally collect and store the data you have shared with us in a secure manner.

Who is responsible for the processing of my personal data?

More Natural(morenatural.nl, mørenatural.com), located at Kalkoven 9, 9351 NP LEEK, is responsible for the processing of data as described in this privacy policy.

When does this privacy policy apply?

This privacy policy applies to all personal data that More Natural has processed, of everyone who has (had) contact with More Natural, such as our visitors, customers and business contacts, on all domains related to morenatural.nl.

Personal data is all data that can be traced back to you as an individual. Just think of your name, telephone number, address or e-mail address. But data such as your IP address or morenatural.nl customer number are also personal data. Personal data also includes all other data that is unique to you, such as your morenatural.nl order history or surfing behaviour.

From whom do we process personal data and how do we obtain this data? We process the personal data of everyone who has (had) direct or indirect contact with morenatural.nl, such as (business) customers and contact persons of partners.

We get the data directly from you when you visit our website, create an account and fill in certain details or when you contact our customer service.
In some cases we receive your data from others. When someone sends a gift directly to you, we get your name and address details. We may also receive data from other parties, but only if you have given those parties permission to provide us with certain data.

Which data do we process from you, what do we use it for and how long is it stored?

Data for processing your order

If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. This information is also required for any returns or repairs.

For this we collect your name, e-mail address, delivery address(es), payment details and your telephone number.

The data is necessary to execute the agreement that you have concluded with us (or with one of our sales partners). By law, we must keep the data related to your order for 7 years.

Data in your account

In your personal account we store the following information: your name, (delivery and residential/establishment) address(es), telephone number, e-mail address, date of birth (if you have provided this), payment details, gift vouchers and gift cards

In your account we also store your order history including selected delivery options.

In addition, we store the interests you specified in your account, namely your wish list, your e-mail and personalization preferences.

It is our customer promise to make our customers' lives easier and more fun. That is why we keep the data in your account as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can request at any time to have your data removed in your account.

Information about your contact with customer service

You can contact our customer service. You can WhatsApp, email, chat or send a message with us via Facebook or Instagram.

We can help you faster next time by saving your data. We therefore keep the notes about customer contact as long as you are an active customer with us.

When you send us a private message via Instagram or Facebook, the messages will be kept by us for a maximum of 6 months, or shorter if you delete the message yourself earlier.

Data for an optimal shopping experience

First of all, we ensure that our website works properly so that you can shop optimally. For this purpose, when you visit our website, we collect your IP address, information about your internet browser, any language settings and information about the settings of the operating system of the computer or mobile device with which you visit us.

Personalization based on your account details and search, surfing and purchase history at morenatural.nl

If we know who you are, we can make the store even more personal for you. Just like in your favorite physical store. The shop assistant knows you and can make good recommendations based on your previous purchases and interests.

Just like that shop assistant, we also make recommendations. We look at what you previously searched or bought from us, what is on your wish list and what interests you showed by viewing certain items in our store. We do this based on your surfing, searching and purchasing behaviour. We do not look back more than two years. We collect this data on the basis of cookie techniques, your IP address and the unique number that is linked to the mobile device you use to surf.

What we do not do is use this information to show you different prices when you visit morenatural.nl than to other customers. It is possible that when you visit us again we have adjusted the price of some products and that prices differ between the Netherlands and Belgium.

We have an interest in applying this personalization, namely to make your life easier and our store better. You will find what you are looking for faster.

Custom preferences

You can indicate your preferences with us in various places. For example, you may want to be kept informed about something or add items to your wish list.

Data for marketing

Personalized emails

We regularly have offers, special promotions and news that we want to share with you. We are happy to share it by email. If you have an account with us and have placed one or more orders, we will email you suggestions, information about our items and services based on your purchases and review requests. If you give us permission to do so, we can also email you other information, such as the daily offer, giveaways or personal recommendations and information.If you prefer not to receive this kind of information, you can unsubscribe from newsletters right away in your account

Data for reviews & Q&A

We love reviews. And our customers too. Because reviews help you find what you're looking for.

When you write a review, you choose whether your personal details or your name are visible to other visitors. You can also use an alias. You can also indicate whether we can contact you about your review.

We only post reviews with your permission. Because reviews are valuable to customers for a long time, we keep a review until you ask us to remove the review.

Data for contests and promotions

If you participate in a promotion or contest, we will ask you for information, such as your name, address and/or e-mail address. We need these to be able to carry out the promotion and announce the prize winner(s).

We collect this data with your permission. In the conditions of the relevant competition or promotion you can find out exactly what your data is used for and how long we keep it.

Data to prevent fraud

Nobody wants security incidents and fraud, not even us. That is why we use personal data (including IP addresses and search, surfing and purchasing behaviour) to investigate, prevent and combat unauthorized access and fraud.

Social media

If you use social media such as Facebook, you can use the 'like and share' buttons on morenatural.nl to share articles that you find fun, useful or useful with your friends on your social media account. Morenatural.nl will not have access to your social media account. We recommend that you carefully read the privacy policy of the social media parties where you have an account so that you know how your data is used and how you can adjust your settings.

Who is your data shared with?

Only at your request: with other companies

If you wish, we also pass on your personal data to other companies, for example if one of our commercial partners has an offer for customers of morenatural.nl. We will only do this with your explicit permission.

What rights can you exercise with regard to your data?

Right to information

You have the right to an understandable and transparent explanation of how we handle your personal data and which rights you can exercise in that regard. In this privacy policy we have therefore explained in detail which data we collect from you and how we handle your data.

Right of access

You have the right to request access from us at any time to the data we have available about you.

Right to correction

You have the right to have your personal data corrected if it is incorrect or outdated and/or to have it completed if it is incomplete. You can do this 24/7 in your account.

Right to restriction

You have the right to request restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a number of cases. If you believe that this is the case, you can contact us via customer service.

Right to be forgotten/request to delete account

You have the right to request that we delete all data that we have about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we must or may keep by law. We offer you the opportunity to submit a request via customer service.

Right to make a complaint

You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, we prefer to solve it with you ourselves. Please contact our customer service.


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