More Natural cares about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Online store software
Our webshop has been developed with software from Shopify, we have chosen Anders Shopify for our web hosting. Personal data that you make available to us for the benefit of our services will be shared with this party. Otherwise Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Otherwise, Shopify is required to take appropriate security measures based on the agreement we have with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.
Email and mailing lists
We use the services of shopify for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Shopify does not have access to our mailbox and we treat all our email traffic confidentially.
We use the Shopify platform to handle (part of) the payments in our webshop. Shopify processes your name, address and residence details and your payment details such as your bank account or credit card number. Shopify has taken appropriate technical and organizational measures to protect your personal data. Shopify reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Shopify's services for which they engage third parties. Shopify does not store your data for longer than is permitted by law.
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DPD. DPD only uses this data for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.
Invoicing and accounting
We use the services of MoneyBird for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected, MoneyBird has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use.MoneyBird is bound to secrecy and will treat your data confidentially. MoneyBird does not use your personal data for purposes other than those described above.
External sales channels
We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to – other than on your
request – to contact you at a later time, we ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, More Natural may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a request to be forgotten we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, to the e-mail address known to us.
Right to rectify
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to it, be carried out by another party. You can make a request to this effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In appropriate cases you have the right to object to the processing of your personal data by or on behalf of More Natural. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the analytics information obtained for other Google services.
Third Party Cookies
Contact details More Natural
Limekiln 9, 9351 NP LEEK Netherlands E= email@example.com
The most important changes in a row:
- Easier to manage and adjust your settings in your account.
- More insight into what data we collect, why and for how long.
- More rights with regard to your personal data.
If you share your information with us, we will use it to help you even better and faster with all the steps surrounding your purchases and to keep you informed of our promotions and events, among other things. We naturally collect and store the data you have shared with us in a secure manner.
Who is responsible for the processing of my personal data?
Personal data is all data that can be traced back to you as an individual. Just think of your name, telephone number, address or e-mail address. But data such as your IP address or morenatural.nl customer number are also personal data. Personal data also includes all other data that is unique to you, such as your morenatural.nl order history or surfing behaviour.
Whose personal data do we process and how do we obtain this data? We process the personal data of everyone who has (had) direct or indirect contact with morenatural.nl, such as (business) customers and contact persons of partners.
We receive the data directly from you when you visit our website, create an account and enter certain information or when you contact our customer service.
In some cases we receive your data from others. When someone sends a gift directly to you, we receive your name and address details. We can also receive data from other parties, but only if you have given those parties permission to provide us with certain data.
What data do we process about you, what do we use it for and how long are they kept?
Data for processing your order
If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. This information is also required for any returns or repairs.
For this we collect your name, e-mail address, delivery address(es), payment details and your telephone number.
The data is necessary to perform the agreement that you have concluded with us (or with one of our sales partners). By law, we must keep the data related to your order for 7 years.
Data in your account
We store the following information in your personal account: your name, (delivery and residential/establishment) address(es), telephone number, e-mail address, date of birth (if you have specified it), payment details, gift vouchers and gift cards
In your account we also store your order history including chosen delivery options.
In addition, we store the interests you have specified in your account, namely your wish list, your e-mail and personalization preferences.
It is our customer promise to make our customers' lives easier and more fun. That is why we keep the data in your account as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can request at any time to have your data removed inyour account.
Data about your contact with customer service
You can contact our customer service. You can WhatsApp, email, chat or send us a message via Facebook or Instagram.
We can help you faster next time by saving your data. We therefore keep the notes about customer contact as long as you are an active customer with us.
When you send us a private message via Instagram or Facebook, the messages will be stored by us for a maximum of 6 months, or shorter if you delete the message earlier.
Data for an optimal shopping experience
First of all, we ensure that our website works properly so that you can shop optimally. To this end, when you visit our website, we collect your IP address, information about your internet browser, any language settings and information about the settings of the operating system of the computer or mobile device you use to visit us.
Personalization based on your account details and search, surfing and purchase history at morenatural.nl
If we know who you are, we can make the store even more personal for you. Just like in your favorite physical store. The shop assistant knows you and can make good recommendations based on your previous purchases and interests.
Just like that shop assistant, we also make recommendations. We look at what you previously searched for or bought from us, what is on your wish list and what interests you showed by viewing certain items in our store. We do this based on your surfing, search and purchase behavior. We do not look back more than two years. We collect this information based on cookie techniques, your IP address and the unique number that is linked to the mobile device you use to surf.
What we do not do is use this data to show you different prices when you visit morenatural.nl than to other customers. It is possible that when you visit us again we have adjusted the price of some products and that prices differ between the Netherlands and Belgium.
We have an interest in applying this personalization, namely to make your life easier and our store better. You will find what you are looking for faster.
Set your own preferences
You can indicate your preferences to us in various places. For example, you can want to be kept informed about something or put items on your wish list.
Data for marketing
We regularly have offers, special promotions and news that we want to share with you. We are happy to share it via email. If you have an account with us and have placed one or more orders, we will email you suggestions, information about our items and services based on your purchases and review requests. If you give us permission to do so, we can also email you other information, such as the daily offer, competitions or personal recommendations and information.If you prefer not to receive this kind of information, you can immediately unsubscribe from newsletters in youraccount
Data for reviews & questions and answers
We love reviews. And our customers too. Because reviews help you find what you're looking for.
When you write a review, you choose whether your personal details or your name are visible to other visitors. You can also use an alias. You can also indicate whether we may contact you about your review.
We only post reviews with your permission. Because reviews are valuable to customers for a long time, we keep a review until you ask us to remove it.
Data for sweepstakes and promotions
If you participate in a campaign or competition, we will ask you for information, such as your name, address and/or e-mail address. We need this to be able to carry out the action and to announce the prize winner(s).
We collect this data with your permission. You can find out exactly what your data is used for and how long we store it in the terms and conditions of the relevant competition or promotion.
Data to prevent fraud
No one wants security incidents and fraud, neither do we. That is why we use personal data (including IP addresses and search, surfing and purchasing behavior) to investigate, prevent and counter unauthorized access and fraud.
Who will your data be shared with?
Only at your request: with other companies
If you wish, we will also pass on your personal data to other companies, for example if one of our commercial partners has an offer for customers of morenatural.nl. We will only do this with your explicit permission.
What rights can you exercise with regard to your data?
Right to information
Right of access
You have the right to request access to the data we have available about you at any time.
Right to correction
You have the right to have your personal data corrected if they are incorrect or out of date and/or to have them supplemented if they are incomplete. You can do this 24/7 in youraccount.
Right to limitation
You have the right to request the restriction of the processing of your data. This means that we may store your data but not use it. This right arises in a number of cases. If you believe this is the case, please contact us at Customer Service.
Right to be forgotten/request account deletion
You have the right to request that we delete all data we have about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we must or may keep on the basis of the law. We offer you the opportunity to submit a request via customer service.
Right to make a complaint
You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, we prefer to resolve it with you ourselves. Please contact our customer service.